Frequently Asked Questions

Here you will find answers to frequently asked questions.
Answers to questions about a specific product can be found on the pages about that product.
If you have any other questions or suggestions, we look forward to receiving them in a message via Contact.

The tomato sauce stain was not removed. What can I do?

Expose textiles with residual traces of beta carotene stains, for example, from peppers, cherries or apricots to sunlight. The residual stains will deplete by themselves through the UV component of the sunlight.

The stain area is still recognizable shadowy. What can I do?

Treat the stain again. Hereby, please observe the instruction manual for particularly stubborn stains, and thoroughly dab-out the stain with a damp cloth after the reaction time.

How can I tell whether my paint stain is solvent or water-based?

If you washed out the brush with water, then the paint is water-based. If you used a turpentine substitute, the paint is solvent-based and cannot be removed

I precisely followed the instructions, but the paint stain is still there

Maybe this is attributable to the characteristics of the paint. Solvent-based paints can't always be removed, since they harden as they age

Can i remove a red wine stain on my carpet with the Stain Expert Tea& Juice?

You can't apply this Stain Expert onto a carpet. For this, we recommend the Dr. Beckmann Carpet Stain Remover

I have a strange red and black spot. What is it and how can I remove it?

Textiles that are stored in damp environments will develop mildew stains. In the beginning, these will look reddish and then turn black progressively. With Stain Expert Tea& Juice you can remove these mildew stains. Hereby, please use the soaking method and let the agent react for up to 24 hours, because the reaction time will be too short if the agent is only sprinkled on.

Why does the stain removal with the Stain Expert Rust & Deodorant not work?

The Dr. Beckmann Stain Expert Rust & Deodorant removes stains containing iron oxide. If the stain was caused by other metal oxides, the Stain Expert Rust & Deodorant is unfortunately not suitable.

The Stain Expert Rust & Deodorant has not removed the sweat stains. A yellow edge has remained. Why and what can I do?

Sweat stains consist of several components. The odor-inhibiting components from a deodorant are removed with this stain Expert, but the other components are not, because they can be quite different depending on the deodorant. You can try to remove the yellowish edge of sweat with the Stain Expert Tea& Juice according to the soaking method.

My blood stain cannot be removed despite the treatment with Stain Expert Blood & Proteins.

The stain was possibly treated with warm water previously, or even washed at higher temperatures. This would have altered the protein share within the blood. In this case, you can try to perform a stain removal with Dr. Beckmann Stain Salt using the soaking method.

My son has a huge chocolate ice cream stain on his good trousers. How can I remove it?

Dr. Beckmann Stain Expert Blood & Proteins can also be used to remove a large chocolate ice cream stain. It is however very important that you remove the stain before the washing.

Dr. Beckmann Stain Expert Blood & Proteins was not able to remove blood stains from a blouse even after a repeated application!

This is possible if it's an older blood stain. The components within the blood stain are altered through the ageing process. Try to remove the stain with Dr. Beckmann Stain Expert Rust & Deodorant because blood also contains iron, or iron oxide as it ages.

I have ironed out the candle wax from my tablecloth, but the coloured spot is still there. What can I do?

Due to the high temperature during the ironing, the colour pigments bond within the fabric, just like they would during an actual printing process. Sadly, these can no longer be removed

How can I remove candle wax from my tablecloth?

During the application of the Stain Expert Lubricants & Oils it is important to thoroughly saturate the stain with the liquid. Since the stain may not dry out, it is recommended to cover the treated area with a saucer. Through this, the Stain Experts will be able to develop its full dissolving effect.

My grass stain is still visible after the treatment and the subsequent washing. The Stain Expert Mud, Grass & cosmetics did not work properly

The stain probably wasn't completely removed before washing. Through the wash cycle, the stain remains have now been bonded within the fabric. In this case, we recommend a further stain treatment using the Stain Expert Tea& Juice with the soaking method, since the original stain has been chemically altered through the washing

Can I remove old sludge stains with the Stain Expert Mud, Grass & Cosmetics?

If the stained textiles have already been washed, then the stains have bonded within the fabric through the washing process and can no longer be removed.

My makeup stain is still visible after the treatment and the subsequent washing. The SStain Expert Mud, Grass & Cosmetics did not work properly.

If the stained textiles have already been washed, then the makeup stains have bonded within the fabric through the washing process and can no longer be removed.

I bought the Stain Expert Office & Hobby for removing a chewing gum stain, but it did not work.

The stain should not be allowed to dry out. Therefore, you should soak it well and place the fabric between two saucers. This will prevent the Stain Expert liquid from evaporating and allow it to do its job better. You can repeat the process without hesitation.

I followed the instructions exactly, but the paint stain is still there.

Perhaps it is due to the nature of the paint. Solvent-based coatings can no longer be removed, as they harden accordingly.

What types of stains are there?

A stain is a contamination on the surface of a material, such as textiles. Stains can occur in a variety of ways, and have a broad range of causes. Here, there are four main categories:

  • Fatty stains (e.g. from cooking oil or cream),
  • Protein-based stains (e.g. from blood or milk),
  • bleachable stains (e.g. fruit juice, coffee, red wine, tea, mildew, mould, etc.)
  • pigment-containing stains (e.g. pen, felt-tip pen, watercolour, lipstick, grease, soil, makeup etc.) In addition, there is also a category of special stains, such as rust and the so-called mixed stains, which consist of a combination of different stain types.
Why are there so many Stain Experts?

Because no two stains are the same. There is a broad range of stain types with very different structures and properties. If the aim is to remove a certain stain, the stain remover must take into account the respective structures as well as properties and counteract them. Surfactants which reduce the surface tension of water and facilitate the stain removal are used for a successful stain removal, for example, of grease stains. In pigment-containing stains (e.g. pen or makeup) certain active substances dilute and release the pigments and through this remove to the stain. Bleachable stains are removed by oxidation, i.e. with the help of oxygen. To effectively remove most common stains, Dr. Beckmann therefore offers a range of eight customized stain removers, which are specialized for the removal of certain stain types.

Can all stains be removed?

Unfortunately, no. Non-removable stains can, for example, be caused by superglue and polyurethane construction phone (stains are too intensely cured) (drawing)-indian ink (not on water-based) Edding® permanent inks/felt-tip markers as well as permanent ballpoint pens. Most of these write in black. Stains which are pigment-based and have been washed before the stain removal and/or have been ironed in, also can't be removed anymore.

What is stain soap?

Stain soap consists of soap and an extract from the gall-bladder of an animal, which is industrially produced according to high quality standards. The purpose of the gall-bladder is to emulsify fats and to make them soluble in water

After treating my blazer with the Dr. Beckmann Stain Roller the stain was gone, but now a wide border is visible. What can I do?

The development of the border is attributable to an incomplete dabbing out of the dissolved stain together with the active ingredients of the Roll-On from Dr. Beckmann. Please dab out the treated area with a damp cloth extensively and thoroughly. Additionally, place an absorbent kitchen paper under the treated area, so that it can absorb the stain and product residues. When all residues are removed, there won't be a border after the drying.

Why can't the Dr. Beckmann Carpet Stain Remover be used on upholstery?

Unlike carpets, upholstered furniture contains various filler materials under the fabric. These would also absorb the product solution after an application with the Carpet Stain Remover. The active ingredients in the formula have dirt-binding properties. After the treatment, it is therefore important to fully dab out the product residues in addition to the stain residues. This is difficult to do on upholstered furniture. However, if active substances remain in the fabric they will bind pollutions such as dust etc. A dark spot would appear after a certain period of time.

I just cannot remove certain odours from my textiles! What can I do?

Everyday odours such as sweat, fat, nicotine, urine often cling to clothing fibres – even after multiple washes. Due to the stubbornness of foul odours, they cannot always completely removed by standard laundry detergents. However, thanks to the Dr. Beckmann Odour Remover, bad odours no longer stand a chance! Its patented ingredients eliminate all unpleasant smells – reliably and effectively. Freshness depot capsules simultaneously ensure that new odours are quickly neutralised during wear.

When washing my new red shirt, everything turned pink despite the use of Colour & Dirt Collector from Dr. Beckmann. Your product does not deliver what it promised.

New textiles should always be washed separately at the beginning. The information about this is also on the packaging.

When I wash, I use an all-purpose powder laundry detergent. The colours bled out despite the colour collection towel, and collected on other laundry items.

All-purpose laundry detergents contain oxygen-based bleach and visual brighteners. These promote the bleeding of colours. For coloured textiles, we therefore recommend using a colour detergent in order to avoid the discolouration of coloured textiles.

There is a date on the packaging. What is that? And what do I have to observe?

This is the date of manufacture. Use the colour collection towels can be used safely up to five years after the date of production.

Why isn't using a special black detergent enough to preserve the colour?

The primary function of (black) detergents is to clean clothes. The main difference with Color & Fiber Refresh is that the detergents do not contain textile dye to actively dye or intensify the color of the clothes. This is easily recognized by the fact that their liquid is usually as white/bright as conventional Color detergents.

How long does the color refreshing last?

The treated textiles behave like new clothes. They, too, can fade again over time due to repeated washing. Therefore, it makes sense to regularly add a cloth to every (pure) black wash to preserve the color.

I used Dr. Beckmann Glowhite Super Whitener and my laundry is now slightly yellowish. What is the cause of this?

This is probably because you used too much detergent in combination with Super White. Through this, textiles can turn yellowish instead of bright white. You can remove the yellowish tint with a colour run remover, for example, with Dr. Beckmann Colour Run Remover using the soaking method.

What can Dr. Beckmann Hygiene White do better than other hygienic detergents?

The sole purpose of other hygienic detergents is the disinfection of laundry. In comparison, Hygiene White combines the two advantages of hygiene and whitening-power with each other.

Is Dr. Beckmann Hygiene White a hygiene rinse?

No, unlike a hygiene rinse that is added to the laundry in the last rinse cycle, Hygiene White is to be used as an additive to the detergent in the main wash program. There, Dr. Beckmann Hygiene White can take effect for longer.

My jeans have discoloured other garments during the wash. What can I do?

A colour removal will not be possible in this case, because jeans colours are colourfast and cannot be removed.

I've used the In-Wash Colour Run Remover and the colours are now different than before. What can I do?

Perhaps you did not perform the colour-fastness test, before you began the colour removal process. If the textiles were not colourfast, then the original colour may have changed through the application of the colour remover. In this case it will not be possible to re-create the original colour. If this was not the case, we recommend repeating the application in the container with a manual washing process, to intensify the colour removal process and completely discolour the textiles through the longer reaction time.

What are indanthren colours?

Indanthren colours are dyes with a high colour-fastness and colour durability, which cannot be removed.

I have intensively treated my discoloured laundry with colour remover in the washing machine, but the colour removal did not work.

Repeat the process in a container, and let the colour-removal solution react overnight. If the laundry is still discoloured, then the unwanted colour was colourfast, and cannot be removed.

I wanted to clean my greyed underwear with Dr. Beckmann Lingerie Whitener. Now it is white again, but there are blue dots everywhere.

The blue dots are the accumulations of indigo dye molecules come from jeans residues, and can unfortunately not be removed or discoloured.

After the application, my laundry turned yellow-orange rather than white. How can that happen?

The residues from sunscreens or self-tanning products react and turn everything orange brown. Immerse the textiles in denatured alcohol, and tie the (freezer) bag tightly. Afterwards, wash as usual.

I used the Dr. Beckmann Stainless Steel Cleaner spray and now I have weird rainbow streaks everywhere on my stainless steel surface.

The Stainless Steel Cleaner spray is very effective and you can use it very sparingly. If a rainbow streaking forms then this is a sign that you have used too much product. You can wipe away the excess product with water, and then dry with a clean towel.

In the instruction manual it is stated to "wash with at least 60 °C". Can I also start a hot-water wash cycle with 95 °C and the washing machine Care Cleaner?

Of course, because the higher the temperature during the cleaning of the washing machine is, the better grease and other residues will be removed.

I used the Dr. Beckmann washing machine Care Cleaner, but my washing machine still smells bad.

This is due to the liquid detergent and the fabric softener deposits. These can be found in the inlet between the detergent chamber and drum, whereas both of them have persistent deposits and are difficult to reach. We recommend the repeating the process with Dr. Beckmann Hygiene Cleaner at 95 °C.

I cannot find the marking of 50 ml on the bottle.

You can find the marking on the back of pack. There is a line in the upper right-hand corner of the label.

Is Activated Carbon harmful for my machine? Does it build up inside the Washing Machine?

Although it is solid, Activated Carbon has no abrasive effect and does not damage the surfaces of the washing machine, pipes or seals. Due to its light weight there is no risk to build up inside the machine – it will be drained.

The instruction manual it is stated to "wash with at least 60 °C". Can I also select the wash program with 75 °C?

Of course, because the higher the temperature during the cleaning of the dishwasher is, the better grease and other residues will be removed.

After the application, the interior and the door are dull.

The white deposit is a scale-type residue. Your water is probably very hard, and the dosage of the salt too low. Such deposits can be avoided through the proper dosage of the salt. We recommend using Intensive Descaler to remove these residues. Soak a cloth with some descaler liquid and wipe down the internal surface of the dishwasher. Then, please start the empty dishwasher (without dishwashing detergent) with the highest temperature setting. As soon as the cycle is in the main cleaning phase (after the prewash and drain of the water), interrupt the cycle briefly and introduce approx. 125 ml (1/2 bottle) descaling liquid into the dishwasher. After the process, the residue should be removed and the dishwasher shine again as before.

In the instruction manual it is stated to "wash with at least 60 °C". Can I also start a hot-water wash cycle with 90-95 °C together with Dr. Beckmann Washing-Machine Hygiene Cleaner?

Of course, because the higher the temperature during the cleaning of the washing machine is, the better the results will be.

Can I decalcify my machine with the coffee machine cleaning tabs?

No. For this you need Dr. Beckmann Intensive Descaler. Dr. Beckmann coffee machine cleaning tabs remove coffee grease and oil.

Does the product contain vinegar acid?

No, it does not contain vinegar or citric acid, but a fast-working acid that is also less likely to attack the metal.

Can I use the Multi Purpose Surface Cleaner on marble or granite?

Dr. Beckmann Multi Purpose Surface Cleaner can be used on marble and granite. In case of doubt, please perform a surface test on a hidden place.

My sponge is damaged. How can I obtain a replacement Multi Purpose Surface Cleaner sponge?

You can order a replacement sponge at any time free of charge via email. Please do not forget to specify your full address in the E-Mail. We will not disclose your data to third parties.

Does Dr. Beckmann Ceramic, Gas & Halogen Hob Cleaner contain polishing agents or abrasive substances?

No.

I used the Dr. Beckmann Stainless Steel Cleaner and now I have weird rainbow streaks everywhere on my stainless steel surface.

The Stainless Steel Cleaner is very effective and you can use it very sparingly. If a rainbow streaking forms then this is a sign that you have used too much product. You can wipe away the excess product with water, and then dry with a clean towel.

What are laundry additives?

Laundry additives are substances that are used alongside washing detergents to boost washing performance.

What are optical brighteners?

Optical brighteners are compounds with fluorescent properties. Their purpose is to increase the whiteness-degree of a textile by compensating for the yellowish tint: the ultraviolet light absorbed from sunlight is radiated again as a weak bluish fluorescence, which is the complementary colour of the yellowish tint. This will cause the textile to appear "whiter".

What are natural fibres?

There are two types of natural fibres: plant-based natural fibres made of cellulose such as cotton, linen, flax, hemp, rayon etc. They are compatible with heat, friction and oxygen-based bleaching agents. They are easy to bleach because they tolerate a certain degree of alkalinity. However, they must not be exposed to acids. animal-based natural fibres such as silk, wool, merino wool, cashmere etc. Like human skin, they contain proteins which make them highly sensitive to heat, friction and oxygen-based bleaching agents.

What are man-made fibres?

 

There are two types of man-made fibres:

chemical-based ones e.g. polyamide (PA), polyacrylamide (PAC), spandex, lycra, polyester (PES) etc. cellulose-based ones e.g. viscose (CV), lyocell, modal, cupro, acetate etc. These are extremely sensitive to friction and oxygen-based bleaching agents. They also have a reduced wet tensile strength, which is why the Dr. Beckmann Office & Hobby Stain Expert cannot be applied to these fibres. All types of man-made fibres are synthetically manufactured.

How do I calculate the weight of my discoloured laundry? How do I know how much my laundry weighs?
  • Bath towel 800 g
  • Terry towel 200 g
  • Dishcloth 100 g
  • Tablecloth 400 g
  • Duvet cover 650 g
  • Bed sheet 500 g
  • Pillowcase 180 g
  • Pullover (cotton) 600 g
  • Blouse/shirt 200 g
  • T-shirt 150 g
  • Skirt 350 g
  • Trousers 650 g
  • Body 150 g
  • Vest 100 g
  • Underpants/slip 50 g
What actually causes collar dirt?

Skin fat (sebum) is conveyed to the garments through the sweating process. These are the residues that can be seen on the collar.

What is the difference between bio-ethanol when compared to "conventional" alcohol.

There are 2 ways to manufacture alcohol: through a chemical industrial process, or an organic process based on the fermentation of potatoes, cereals, beet sugar molasses, etc. The latter is the case with the Dr. Beckmann Fridge & Microwave Hygiene Cleaner.

What are bleaching agents?

Bleaching agents remove stains from fruits, vegetables, tea, coffee, wine etc. through oxidation, i.e. with the help of oxygen. They also brighten the whites and have an antibacterial effect. Because of the brightening effect we recommend carrying out a colour-fastness test on coloured textiles before the actual treatment. Textiles made of new or merino wool as well as cashmere may not be treated with bleaching agents, because these would attack the protein-rich natural fibres.

What is oxidation?

The reaction of a substance with oxygen is commonly referred to as oxidation. In a more comprehensive explanation, it is described as a chemical reaction during which electrons are emitted. A practical application for this is the oxygen-based bleaching.

What are surfactants?

Surfactants are active washing substances, which reduce the surface tension of the water. Thus, a better wetting of the fibres is achieved and especially the dissolving of oil and greasy dirt from textiles facilitated. There are 4 main groups of surfactants: anionic tensides, non-ionic surfactants, cationic surfactants and amphoteric surfactants.

What are enzymes?

They are certain proteins that speed up various chemical processes within in an organism, or they are what actually enables them. In cleaning applications, enzymes support the decomposition or "dissolving" of organic contaminants, and are therefore used as an essential component of cleaning and stain removal products. Enzymes are highly effective proteins, which are able to even perform functions in small quantities and at low temperatures. Depending on their effect there is a distinction between: amylase, cellulase, lipases and proteases.

What are solvents?

Solvents are liquids which dissolve active ingredients without changing their composition. They contribute to the cleaning effect and partly evaporate after the application. They are commonly used for the removal of stubbornly adhesive dirt such as oil, fat, wax, tar, paints, coatings and adhesives.

What are laundry additives?

Laundry additives are products that are used as supplements for the washing powder and boost the washing performance.

What are visual brighteners?

Optical brighteners are compounds with fluorescent properties. Their purpose is to increase the whiteness-degree of a textile by compensating for the yellowish tint: the ultraviolet light absorbed from sunlight is radiated again as a weak bluish fluorescence, which is the complementary colour of the yellowish tint. This will cause the textile to appear "whiter".

How do you carry out a colour-fastness test?

For a successful stain removal, it is important to know whether a textile is colour-fast or not. Therefore, we always recommend that a colour-fastness test be performed. For this, soak a clean, white cloth with some Stain Devils solution. Dab this cloth onto a concealed place of the textile, for example, on the inside hem of the fabric. The white cloth may not absorb the colour of the fabric. The stain removal can be performed if neither the colour nor the structure of the fabric has changed, after the test area was exposed to the fluid, and then washed and dried.

What are acids?

Acids are (usually highly) corrosive liquids, which should be handled very carefully (for example, hydrochloric acid, sulphuric acid, nitric acid). With certain acids it is possible to dissolve lime, and to dissolve and remove rust.

What is the function of alkalise (bases) in cleaning products?

Ammonia, soda, sodium, and potassium hydroxide are the main ingredients for dirt-dissolving alkalis, which are able to remove particularly stubborn grease and oil-based deposits (e.g. in the oven) and obstructions (e.g. in the drain). However, alkalis are unable to dissolve lime. Cleaners which mainly consist of strong bases are corrosive. The hazard labels and safety notices must be precisely observed.

What are polishing agents or micro-polishing beads?

In abrasive substances, metal polishes and oven cleaning agents, the so-called abrasive components serve as mechanical grinding and polishing elements. Their grain size and hardness is composed in such a manner, that the surfaces are cleaned without being destroyed