Legal Notes

Terms of use

Please understand that in view of the many possibilities and risks that the Internet offers we ask you to follow a number of general conditions that we have to set up for your protection and our protection.

1. Updating of the terms of use

In view of the constant technical and legal innovations we have to amend or update the following terms of use from time to time. Therefore please check each time before using our Website when the latest version was published on the Website. The most recent update was in May 2018.

2. Copyright and other intellectual property rights

All the content on our Website, including the texts, pictures, photos, graphic illustrations, audio and video data are our own property unless anything contrary is explicitly stated. This content that is protected under copyright law may only be used for private purposes, i.e. not for public or commercial purposes (downloads, duplication, copying) unless permission has been given. Changes, translations or other editing of the content require the prior written approval of delta pronatura GmbH.

It is forbidden to misuse or make unapproved use of any of the brands and logos of delta pronatura GmbH. We wish to point out here that any infringement of our copyright or other intellectual property rights shall entail due consequences under civil and/or criminal law.

3. Disclaimer

The information on this Website was put together and checked with the greatest possible care. Nonetheless, we cannot assume any responsibility whatsoever for the content being up to date, correct or complete and/or for its quality.

This Website serves to provide general information and under no circumstances can it replace medical or specialist advice. Regarding this, we therefore request you to consult a doctor or specialist whom you trust. delta pronatura GmbH shall assume no liability whatsoever for actions carried out on the basis of the content of this Website.

Access to and the use of this Website, and the downloading of data is carried out at your own risk. delta pronatura GmbH assumes no liability whatsoever for any damage arising therefrom, especially regarding the data, hardware and/or software of the user, that was allegedly damaged as a result of or in connection with the access to and/or the use of this Website.

We assume no responsibility whatsoever for the contents and availability of the Websites of third parties that are reached via the external links of this Website.
 

Data Protection Policy delta pronatura GmbH

As the operator of this website, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations, as well as this date protection policy.

As a rule, it is possible to use our website without specifying personal data. Personal data refer to specific details about personal or factual circumstances of an identified or identifiable natural person (for example, name, address or e-mail addresses). If personal data are collected, this always takes place on a voluntary basis. These details will not be disclosed to third parties without express consent. As these details are subject to specific protection, they shall only be collected by us to the technically necessary extent. In the following, we are showing which information we record about you during your visit to our website and how this is used. Our data protection practice is consistent with the regulations of the German Data Protection Act (BDSG), the European General Data Protection Regulation (EU-DSGVO) and the German Telemedia Act (TMG). We will exclusively collect, process and use your personal data for processing enquiries and orders. Your data will only also be used for further purposes, which are precisely specified in the consent, e.g. for information about offers by newsletter etc., if you have previously granted your consent separately. Without your consent or a corresponding official order, your personal data will not be provided by us, or persons authorised by us, to third parties.

We point out that data transfer in the Internet (e.g. for communication by e-mail) may be subject to security gaps. Gap-free protection of the data from access by third parties is not possible.

Personal data (hereinafter “data”) are collected, processed and/or used as follows for the use of our website (hereinafter overall “processed”): 

1. Collection, processing and use of personal data within the context of the general use of our website

Each time our website is accessed, various data are automatically stored in a logfile temporarily. The use of individual functions of our website - such as particularly the search function or the “Stain Detective” - leads to relevant processing operations. We exclusively use the following types of data within this context:

• IP address
• Date/time of the access
• Operating system
• Browser type
• Screen size
• Retrieved and referenced site/name of the file
• Transferring data volume

We only process these data, in order to enable the use of our website. This particularly involves the connection set-up and the guarantee of IT security. Pseudonym utilisation profiles can also be created within the conditions explained under “6. Web analyses”.

Over and above the cases mentioned above, personal data are only collected, processed or use with your explicit consent.

2. Anonymous / pseudonym use of the website 

You can basically visit our website without specifying personal data. For the optimisation and improvement of the website, we may collect anonymous data, in order to analyse trends, manage the website and for market research purposes. Anonymous utilisation data either do not relate to an identified or identifiable person right from the start or are anonymised afterwards in such a way that no identification of the person can be made. Pseudonym utilisation data are not matched with the data of the bearer of the pseudonym. Preparation of pseudonym utilisation profiles does not take place. 

We would like to point out to you that we reserve the right to access data, which we have collected, and other information and to disclose there, provided that it becomes necessary within the scope of legal or official requirements, in order to put us in a position of taking up investigations in the case of suspected fraud, harassment or other legal violations and breaches of legal provisions, the website regulations or third-party rights or to investigate any doubtful conduct, which appears unfair to us.

3. SSL encryption

For security reasons and to protect the transfer of confidential contents, such as the enquiries, which you send to us, as the website operator, this website uses SSL encryption. You can recognise an encrypted connection by the address bar of the browser switching from "http://" to "https://" and by the lock symbol in your browser bar.

If the SSL encryption is activated, the data that you send to us cannot also be read by third parties.

4. Disclosure of user data

delta pronatura GmbH will not sell, lease or otherwise disclose your personal data to third parties. We transfer your data to third parties, if you have consented to it, or in the following cases:

• Contractors: in specific cases, delta pronatura GmbH commissions other companies and persons with the fulfilment of its obligations towards its customer and on its own behalf. For this, it may be necessary to disclose your data to these third parties, in order to provide you with products or services. Examples of this are the customer service, processing of payment data, fulfilling orders and providing marketing support. Also in these cases, data processing only occurs, insofar as it is permitted by legal provisions or you have expressly provided your consent.

delta pronatura GmbH will only commission such companies, which can guarantee secure and proper data processing, on the basis of their qualification and their technical and organisational possibilities. In addition, delta pronatura GmbH exclusively commissions companies, whose involvement is permitted according to the consent in compliance with data protection according to the German Data Protection Act and the European General Data Protection Regulation.

• Data processing on the basis of legal provisions / protection from misuse / third-party rights: delta pronatura GmbH is authorised to process your personal data, provided that it is necessary for the fulfilment of legal obligations. For this purpose, delta pronatura GmbH may specifically send these data to authorities, criminal prosecution authorities and courts. delta pronatura GmbH is furthermore authorised to process personal data, if and insofar as it is necessary for detecting or preventing misuse of this website or to enforce claims of delta pronatura GmbH, its employees or other users.

Your personal data will not be sent to countries outside of the EU, with the exception of disclosing the information generated by the cookie to a Google server in the USA (for details, please refer to 6. Web analyses).

5. Cookies

We use “cookies” on our website. These are small files, which contain information about the technical session control and may be transferred from a web server to the memory of your browser when using our website. The information contained in cookies provides information about specific use behaviour for the period of your visit to our website. We do not use the information collected in this way for individual profiling of your use behaviour. The information only helps us to determine the use frequency and number of users of our website, as well as designing our website in a way that is a convenient and efficient as possible for the users.

Furthermore, our cookies are used in the area of remarketing within the context of services of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as “Google”). This way, you are addressed again with advertising aimed at defined interests on the basis of your user behaviour by the network of Google partners. You may deactivate the use of cookies by Google for this purpose, by opening the https://www.google.com/settings/ads site. Alternatively, you can deactivate the use of cookies from third-party providers by opening the Deactivaton site of the network initiative. We point out that Google has its own data protection policy, which is independent from ours. Prior to using our website, inform yourself about the Data protection policy of Google.

You can also use our website without cookies, by deactivating the storage of cookies in your browser. Most Web browsers accept cookies automatically. But please note that if cookies are deactivated, this may result in a restricted display of the Website and possibly also mean restricted user guidance.

6. Web analyses

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies (cf. “5.  Cookies”), which are saved on your computer in order to analyse your usage of the website. The information created by the Cookie concerning the use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Due to the use of the anonymize_IP plugin, the IP address is shortened by Google directly after storage in the USA. Google will use this information to evaluate your use of the website, to produce reports concerning the website activities for the website operator and to produce additional services associated with the use of the website and the Internet. Google may also transfer this information to third parties if this is legally permitted or if third parties process this data on behalf of Google. Third-party providers, including Google, place ads on websites on the Internet and use stored cookies to place ads on the basis of prior visits to this website. Google will not link your IP address to other data retrieved by Google. You can prevent the cookies from being installed by means of an appropriate setting in your browser software; however, we must point out that in this case not all functions of this website will be available to you in their full capacity. You can download a Google browser add-on here (https://tools.google.com/dlpage/gaoptout). An opt-out cookie will then be set, which prevents the future storage of your data when visiting this website. If applicable, follow the further instructions stored there, in order to prevent the setting of cookies or their use for the aforementioned purposes entirely. 

This website uses Google AdWords Remarketing Tags. These are services of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as “Google”). Cookies, which are saved on your computer in order to analyse your usage of the website. The information created by the Cookie concerning the use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. The IP address is then shortened by Google by the last three positions, a clear allocation of the IP address is therefore no longer possible (anonymize_IP-Plugins). 

Google will use this information to evaluate your use of the website, to produce reports concerning the website activities for the website operator and to produce additional services associated with the use of the website and the Internet. Google may also transfer this information to third parties if this is legally permitted or if third parties process this data on behalf of Google.

Third-party providers, including Google, place ads on websites on the Internet Third-party providers, including Google, place ads on websites on the Internet and use stored cookies to place ads on the basis of prior visits to this website. Google will not link your IP address to other data retrieved by Google. The collection and storage of data can be protested at any time with effect for the future.

You may deactivate the use of cookies by Google for this purpose, by opening the https://www.google.com/settings/ads site for the deactivation of Google advertising. However, we must point out that in this case not all functions of this website will be available to you in their full capacity. By using this website, you are declaring your consent to Google processing the data collected about you in the manner previously described and for the purpose previously referred to. The collection and storage of data can be protested at any time with effect for the future.

You can find additional information about the provisions of Google at https://www.google.com/intl/en/policies/privacy. You can prevent Google Analytics from recording your data by clicking on the following link. An opt-out cookie will then be set, which prevents the storage of your data when visiting this website in the future: Disable Google Analytics.

We have concluded a contract with Google for contract data processing and fully implement the strict specifications of the German data protection authorities for the use of Google Analytics.

7. Data security and data protection, communication via e-mail 

Your personal data are protected by technical and organisational measures during collection, storage and processing, such that it is not accessible to third parties. With communication by e-mail, the complete data security cannot be guaranteed by us, so that we recommend using the postal method for information with a high confidentiality requirement.

By providing us with your e-mail address, you expressly declare your consent to receive e-mails from us. We take the liberty of using e-mails to communicate with you, in order to send you the requested information or information about the offered services. We do not pass on your e-mail address to another party, which could use this to inform you about their products or services directly.

8. Cancellation of consents - data information and change requests - information, deletion & blocking of data - data transfer

According to the German Data Protection Act and the European General Data Protection Regulation, you have a right to information free of charge about your recorded data, its origin and recipients and the purpose of the recording, as well as a possible right to correction, blocking or deletion of these data. In addition to this, you have a right to the transfer of your data into a machine-readable form. Your data will then be deleted, unless it is contrary to statutory provisions. You may cancel the permission granted to us to use your personal data at any time. For information, deletion, correction and data portability requests concerning your data and any suggestions, please also contact our data security officer Rolf Mentges, CTM-COM GmbH, Marienburgstraße 27, 64297 Darmstadt, Germany (E-Mail: datenschutz@delta-pronatura.de).